Nigeria Communications Commission (NCC) has charged telecommunication service suppliers to stick to sure key efficiency indicators it has set for improved service supply.
The zonal controller in Enugu State, Emilia Nwokoro, acknowledged this on the third episode of this 12 months’s Consumer Conversation Forum (CCF) in Anambra State.
According to her, NCC has set extra parameters in coping with service points, notably with respect to name drop charges, name completion charges, knowledge companies, prices and different poor community quality-related points.
Nwokoro identified that final May, NCC directed service suppliers to desist from forceful/automated renewal of information companies and activation/subscription to knowledge and value-added companies with out prior consent of subscribers in type of a transparent request by a subscriber by way of quick message service (SMS), Unstructured Supplementary Service Data (USSD) or e-mail.

She added that NCC, to guard customers from the menace of unsolicited textual content messages/calls, directed all cell community operators to dedicate a brief code ‘2442’ to allow customers make knowledgeable determination on what messages they want to obtain.“The 2442 ‘Do-Not-Disturb’ quick code is activated for customers who want to cease unsolicited textual content messages and voice calls.
“Sending ‘STOP’ to 2442 would activate the full ‘Do Not Disturb’ service that would prevent any unsolicited text message, while sending ‘HELP’ to 2442 would send a list of codes that would allow a customer make an informed choice on the category of message to receive. Twenty-four hours has been allowed for the consumer’s specific choice to become effective,” she famous.


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